Karma İngilizce Soruları 3 78. Soru

78.

You are working as a receptionist at the local telephone company. A very angry lady comes to complain about her service. Though there is nothing you can do except refer her to a person who deals with such matters, she continues to noisily outline her problems to you. You are losing patience, but you remember that you must always be polite to customers, so you say: